# tech-support

Bruno Oliveira dos Santos

03/21/2023, 7:28 PM
Hello guys! I need help with a problem. I will detail in the thread:
First, an error was reported to us in Jupyter, where it just keeps loading and does not generate a response:
After that, we asked our client to build the Environment again and turn on the session again. However the connect session button is not showing:
Can you help us understand this problem?
Note: the old projects show the session button normally, this behavior is happening only with the new ones.


03/22/2023, 7:55 AM
Hi @Bruno Oliveira dos Santos, I'll take a look at it today
Any chance that this is related to the following? The first screenshot makes me think that jupyter is failing to start, for whatever reason, and it's probably not related to the environments of the project. The second screenshot is peculiar, I don't remember us having such a problem (@Huang-Ming @Rasmus?); any chance that the pipeline is not recognized or invalid somehow? There should be one session toggle per pipeline, might very well be that no toggles are there because no pipelines are recognized

Bruno Oliveira dos Santos

03/27/2023, 12:37 PM
Hello @Jacopo, @Huang-Ming, @Rasmus. Any news about this subject?


03/27/2023, 1:08 PM
@Bruno Oliveira dos Santos Does the pipeline file (i.e.
) exist in the project? If it's placed in the
folder, could you try to move it to the root of the project or a folder with a normal name (without the leading dot)?