Hi my Orchest instance appears to be offline How can I resol

Question

Hi my Orchest instance appears to be offline How can I resolve this

Brayden Levangie · Answer

This has happened before with some delay until it was automatically back online I was wondering since this is an Orchest hosted instead of a self hosted instance if there was anything I can do to get it back online

Jacopo · Answer

Hi < Brayden Levangie> any chance that the instance is under heavy load

Jacopo · Answer

also could you tell me the name of the instance

Jacopo · Answer

If it s a free instance they are subject to a cap of 12 consecutive hours of running and they are automatically stopped if considered idle and restarted just in time for the next scheduled job run if there is any

Brayden Levangie · Answer

< Jacopo> Not that I can tell no pipelines were running and restarting the Jupyter kernel appeared to cause the instance to go completely offline after intermittent issues

Brayden Levangie · Answer

After communicating with a coworker this instance was upgraded a while back today to a new version Could this be the cause of the temporary crash I appear to be able to access the pipelines again

Jacopo · Answer

Do you mean a new version of Orchest An update does indeed restart the instance

Brayden Levangie · Answer

Actually at this time the Orchest instance had been upgraded for a while During normal operation without any pipelines running it appeared to go offline after a jupyter kernel rebuild

Jacopo · Answer

I see then I m really not sure I d have to take a look at the logs of the instance

Brayden Levangie · Answer

Well for now it appears to be stabilized so I will update you if there are any future errors Thanks for your time

Jacopo · Answer

I see well glad to hear it s back to normal next week I ll likely take a look at it regardless so drop me the name of your instance in a dm if you feel like stuck out tongue

Jacopo · Answer

wave later